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Cancellation & Refund Policy

We know life happens! To keep things fair for everyone, here’s our policy: DEPOSITS & PAYMENT: Some services require a deposit to hold your spot, which counts toward your total balance. Full payment is required upfront for discounted packages. CANCELLATIONS: Cancel more than 5 days before your appointment for a full refund (minus any non-refundable deposit). Cancellations within 5 days incur a 25% fee, within 48 hours a 50% fee, and same-day cancellations or no-shows are charged in full. RESCHEDULING: Reschedule at least 24 hours in advance at no cost. Reschedules with less than 24 hours’ notice may incur a 25% fee. Services must be completed within 30 days of your original booking. PACKAGES: If your appointment is part of a package, credits are applied toward future sessions. Canceling or rescheduling less than 72 hours before your session may result in a partial loss of credit. No-shows or last-minute cancellations may forfeit package credit. REFUNDS: Refunds are processed to the original payment method within 7–14 business days. EXCEPTIONS: Emergencies or special circumstances may be considered on a case-by-case basis. QUESTIONS? Email us at goldenboydogtraining@gmail.com or text (206) 739-2941 / (425) 220-2097.